Shipping policy
General
Every order is handled with care and with respect for the quality of our products.
These shipping terms apply to orders placed through the Sofia Donna Olivia online store. We reserve the right to amend these shipping terms without separate notice. Customers are advised to review the current shipping terms before placing an order.
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Prices and Payment
All prices are stated in euros (€) and include value-added tax (VAT), unless otherwise specified.
We reserve the right to change prices and delivery costs, as well as to correct any pricing errors.
An order is confirmed once the customer has completed the payment at the online store checkout. Available payment methods are shown at checkout, and the payment service provider may vary.
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Ordering
Products are ordered through the online store by adding them to the shopping cart and proceeding to checkout.
After placing an order, the customer will receive an order confirmation by email.
We reserve the right not to accept an order for a justified reason.
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Shipping
Orders are generally processed within 2–5 business days, unless otherwise stated.
We currently deliver orders within Finland. Delivery areas may be expanded at a later stage.
Delivery costs and available delivery options are shown at checkout before payment.
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Delivery Methods
Available delivery methods may include:
- parcel delivery to a pick-up point
- home delivery
The current delivery methods are shown at the online store checkout.
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Returns
Our products are food products and cannot be returned for hygiene reasons.
However, if a product is defective or has been damaged during delivery, please contact us as soon as possible:
suomalaistaluksusta@outlook.com
A defective product will primarily be replaced with a new product.
