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General

Each order is handled carefully and with respect for the quality of the products.

These terms of delivery apply to orders placed in the Sofia Donna Olivia online store.
We reserve the right to change the terms of delivery without prior notice. The customer must familiarise themselves with the current terms of delivery before placing an order.

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Prices and payment

All prices are stated in euros (€) and include VAT, unless otherwise stated.

We reserve the right to change prices and delivery costs and to correct any pricing errors.

The order is confirmed when the customer has paid for the order at the online store's checkout.
Payment methods are indicated at the checkout, and the payment service provider may vary.

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Ordering

Products are ordered through the online store by adding them to the shopping cart and proceeding to checkout.

After placing an order, the customer receives an order confirmation by email.

We reserve the right not to accept an order for a justified reason.

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Delivery

Orders are generally processed within 2–5 business days, unless otherwise stated.

We currently deliver orders within Finland.
Delivery areas may be expanded later.

Delivery costs and options are indicated at the checkout before payment.

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Delivery methods

Available delivery methods may include:
• parcel delivery to a pickup point
• home delivery

Up-to-date delivery methods are shown at the online store's checkout.

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Right of return

Our products are foodstuffs and do not have a right of return due to hygiene reasons.

However, if a product is faulty or damaged during transport, please contact us as soon as possible:

suomalaistaluksusta@outlook.com

A faulty product will primarily be replaced with a new product